FAQs
General Store Information
What is the inspiration behind CharlotteYiu.store?
前 樹 士 多 Charlotte Yiu Store is inspired by the nostalgia and charm of old Hong Kong convenience stores, a cultural hallmark that blends traditional aesthetics with a vibrant, community-focused atmosphere. My art and product designs draw from this rich heritage, along with my experiences as a painter and illustrator. Every item in our store reflects a deep love for storytelling, art, and creating cozy, joy-filled spaces.
How did you get started in art and illustration?
I began my journey with a passion for illustration, particularly in children's books, which led to my formal art training. Over the years, I transitioned into public art and large-scale projects like murals, while also building a portfolio of vibrant, character-driven art. This store is a natural extension of my artistic path, providing products that allow others to bring art into their daily lives. If you'd like to see my portfolio, visit www.charlotteyiu.com.
What kinds of products do you sell at Charlotte Yiu Store?
First and foremost, everything we offer is an original design created by me, Charlotte Yiu. Absolutely no AI is used in the creative process. Each product is thoughtfully crafted from concept to completion, ensuring authenticity and artistic integrity. Our catalog includes illustrated art prints, home decor, stationery, and specialty goods inspired by nature, storytelling, and nostalgic themes. These products are ideal for art lovers, creative individuals, and anyone seeking unique, meaningful items for their homes.
You can explore my painting process and behind-the-scenes content—including sketchbook tours, concept development, and product creation—on my Instagram, YouTube, and Patreon. I love sharing the creative journey with my community, giving you a deeper connection to the art you bring into your life.
Where are your products made or sourced from?
ALL of our products are designed by yours truly, Charlotte Yiu, and produced with the help of trusted, high-quality local suppliers. We proudly manufacture with our community—collaborating with neighbors, local art centers, and local printers—to reduce our carbon footprint and support fellow makers. By working within our immediate community, we foster relationships that uphold both sustainability and craftsmanship.
If we are not sourcing within the city, we prioritize sourcing within the country. This approach not only minimizes the environmental impact from shipping but also ensures ethical sourcing practices at every stage of production. Supporting local artisans and businesses is at the heart of what we do, as we strive to bring you authentic, thoughtfully made products.
We also maintain a series of small business resources on our blog, where we openly disclose where and how we manufacture. We believe in transparency and are committed to helping other small businesses grow by sharing what we've learned along the way.
Do you have a physical store or only sell online?
At this time, 前 樹 士 多 Charlotte Yiu Store operates as an online store. However, we participate in pop-up markets, art fairs, and local events, so keep an eye on our announcements for opportunities to see our products in person. You can check out my in-person event schedule here.
Ordering and Shipping
How do I place an order?
Placing an order is simple. Browse our product categories, select your items, and add them to your cart. At checkout, you'll enter your shipping information and choose your payment method. Once your order is confirmed, you'll receive a confirmation email with details.
What payment methods do you accept?
We accept various payment options, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment services. We are committed to ensuring a smooth and secure shopping experience.
Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on your location. You can find the latest shipping options and estimated costs at checkout.
How much does shipping cost?
Shipping costs are calculated based on your order's size, weight, and destination. We strive to keep shipping fees as affordable as possible and provide free shipping promotions for qualifying orders.
To make ordering small items even more budget-friendly, we offer free domestic shipping within the USA for 4x6 postcards and sticker orders. These orders will be shipped using stamps and do not include tracking information. This allows us to keep costs low while still delivering your favorite small products efficiently.
How long will it take to receive my order?
We typically process and ship orders within 1-3 business days. Delivery times depend on your shipping method and location. Domestic orders often arrive within 5-10 business days, while international orders may take 2-4 weeks.
Please keep in mind that I am a one-person business, but I prioritize shipping your orders over everything else to ensure they are sent out as quickly as possible. Your support means the world to me, and I work diligently to get your items on their way to you without delay.
Can I track my order?
Yes, once your order ships, you'll receive a tracking number via email. You can use this number to track your package's progress in real-time.
What happens if my order is lost or damaged during shipping?
If your order is lost or damaged, please contact us immediately. We’ll investigate the issue and work to resolve it by offering a replacement or refund, depending on the situation.
Product Information
Are your products handmade or designed in-house?
Yes, all of our products are designed in-house by me. Some items are 100% handmade (like my polymer clay keychains, earrings, magnets) or produced in small batches locally to maintain the highest quality and originality.
Are your prints and artwork limited edition or open edition?
We offer both limited edition and open edition prints. Limited editions are numbered and signed, making them ideal for collectors. Open editions provide a more accessible option for those looking to decorate their spaces with beautiful art.
What materials are used in your products?
We use a variety of high-quality materials, such as archival-grade paper for prints, sustainable fabrics, and eco-friendly packaging. Our goal is to provide products that are both durable and environmentally responsible.
Do you offer custom or personalized art commissions?
Yes! I offer custom artwork for special occasions, events, or personal collections. Contact us to discuss your ideas, and we’ll create something tailored to your vision. Email me: charlotteyiu.art@gmail.com !
How do I care for and preserve my illustrated products?
To ensure the longevity of your art and illustrated products, keep them out of direct sunlight and away from moisture. For prints, consider framing them with UV-protective glass. For other items, follow any care instructions included with your order.
Are your products eco-friendly or sustainable?
Yes, we prioritize sustainability throughout our entire production process. We manufacture domestically and locally in very small batches to minimize waste and overproduction. All of our product blanks are sourced within the USA, with factories that also prioritize local sourcing—even the cottons used in our products are grown domestically.
We are deeply committed to ethical production. The workers, sewers, and staff at our partner facilities are paid above minimum wage and receive health insurance and other good benefits. By working with eco-conscious and ethically responsible partners, we strive to reduce our environmental impact while ensuring fair labor practices. Additionally, we use eco-friendly packaging to further support our sustainability goals.
Returns and Exchanges
What is your return policy?
We accept returns of unused, undamaged items within 14 days of delivery. Items must be in their original packaging. Certain custom or sale items may not be eligible for return.
Can I exchange an item if I ordered the wrong product?
Yes, exchanges are available within the return period. Contact us with your order details, and we’ll guide you through the process.
How do I start a return or exchange?
Reach out to us via email info@walledcityx.com (our store is formerly Walled City X, we changed our branding but kept the email) with your order number and reason for return. We’ll provide you with instructions and a return address.
Are sale items refundable or exchangeable?
Sale items are typically final sale unless otherwise specified. Please review product details carefully before purchasing.
Art and Creative Process
What inspires your art and product designs?
My work is inspired by the beauty of nature, nostalgic memories of Hong Kong, and the stories found in everyday life. I aim to create pieces that evoke emotion and spark joy.
I’m also a self-proclaimed crazy cat lady! My cat, Big Chicken, who I adopted after caring for many strays, is a huge source of inspiration in my creative process. For more behind-the-scenes content, including sketches, painting sessions, and product development, check out my social media on Instagram, YouTube, and Patreon. Follow along and join me on my creative journey!
Do you collaborate with other artists or brands?
Yes, we love collaborating with other artists and brands to create unique, limited-edition products. Contact us if you’re interested in working together.
Can I feature or license your artwork for a project?
Absolutely! We welcome licensing inquiries. Let us know the details of your project, and we’ll discuss how my art can be incorporated.
Can I commission a custom illustration for a special event?
Yes, custom illustrations for events like weddings, anniversaries, and business branding are available. Reach out to learn more about options and pricing.
Technical Support
I’m having trouble placing an order. What should I do?
If you encounter issues while placing an order, try refreshing the page or clearing your browser cache. If the issue persists, contact us directly for assistance.
The website isn’t loading properly. How can I resolve this?
Try switching to a different browser or updating your current one. If problems continue, contact our support team to report the issue.
How do I contact customer support?
You can reach us via email at info@walledcityx.com (our store is formerly Walled City X, we changed our branding but kept the email). We aim to respond within 1-2 business days.
More questions? Email us!